Pacific Family Practice Blog

Pacific Family Practice Q&A: Your Top Questions, Our Answers

Posted on July 17th, 2018 by Pacific Family Practice in Pacific Family Practice, Primary Care

Pacific Family Practice Q&A: Your Top Questions, Our Answers

Pacific Family Practice’s physicians, providers, and staff all understand that going to the doctor isn’t always a simple visit. Scheduling an appointment, refilling a prescription, paying a bill, asking follow-up questions, getting test results, etc., are all part of life when you or someone you care for is unwell, and navigating this to-do list can seem complicated.

Our team works hard to ensure that your experience as a patient is as stress-free as possible, especially when you are ill or injured. We wanted to address the top questions patients ask our team, so they can be prepared for when a visit to our practice is needed. We always encourage patients to let us know areas where we can improve, so we hope you’ll comment below if you believe an important question is missing.

I need to refill a prescription. How can I do this?
Please contact your pharmacy when a refill of medication is needed. You should do this even when the prescription bottle indicates no refills remaining. The pharmacy will send this request to your Pacific Family Practice provider. You will need to allow 24-48 hours for a refill, so please plan accordingly.

I need an appointment today. How do I get one?
If you have an urgent care need, please call our office (415.876.5762) so we can discuss your symptoms and determine whether a same-day appointment is possible. If your need is not urgent — a physical exam, for example — appointments are usually scheduled within 1-2 business days. You can make an appointment online as well.

How do I pay a bill?
Your insurance coverage may require a co-pay at the time of your visit. This will need to be paid at the time of service. If this is not done, you will be billed an additional $15. If you have a deductible or coinsurance percentage, we bill you after your insurance has processed the claim. Payment is expected within 30 days of your statement. Our office accepts cash, checks, VISA, and Mastercard.

How do I transfer medical records?
You will need to fill out a Records Release Authorization form. You can mail or fax this form to whichever medical office the records are being requested from. Other patient forms, including forms for new patients, can be found here on our website.

How do I get test results?
You can log in to our patient portal to access your information, including test results when they are ready. If you are not signed up for the patient portal, we can send your test results by mail.

Still have questions? We want to hear from you! Please call 415.876.5762 or fill-out a contact form online.

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